mercatify

Help & Contact us

Call us

 

+905512777666 (Available Monday to Friday 8am-6pm EST, and Saturday 9am-15-00 pm EST).

FAQs

Find the answer you need in our FAQs section.

We’ll be in touch soon

We aim to respond within 24 hours, however, during busy periods like holidays, sales and special campaigns we may take a little longer getting back to you. Want to get in touch with our teams? Scroll down for more details.

How to cancel an order or start a return (Opening or sliding action)

To cancel your order:

  1. Go to Orders & Returns if you have an account, or if you placed an order as a guest click here – you’ll need to provide your order reference and email address.

  2. Select the items you want to cancel and your reason for cancellation.

  3. We’ll email you confirmation of your cancelled order.

If your order has already been prepared, we can’t cancel your order — but we do offer a Free Returns service.

Booking your return is easy. Here’s what you need to do:

We’ve extended our returns period over the holiday season. To find out more, view our holiday shipping dates.

  1. Go to Orders & Returns if you have an account. If you placed your order as a guest click here – you’ll need to provide your order reference and email address.

  2. Find the order you want to return and click ‘Return item(s)’.

  3. Select each item and your reason for returning.

  4. Place each item you’re returning with all original packaging inside the ISTWEST GROUP box.

  5. Prepare your package by attaching your return label to the outside of your ISTWEST GROUP box.

General contacts (Opening or sliding action)

Customer Service:

Email: info@ISTWESTGROUP.com

We’re committed to our customer promise all year round, however during busy periods like holidays, sales and special campaigns you might experience higher waiting times from our Customer Service team. Your deliveries may take longer than usual to get to you, but don’t worry — you’ll receive a confirmation email as soon as it’s shipped. For more information, visit the FAQs.

 

Affiliates:

Email: info@ISTWESTGROUP.com

If you are interested in joining the ISTWEST GROUP affiliate program, please e-mail us at info@ISTWESTGROUP.com and include the name and URL of the website. To find out more about our affiliate scheme, please click here.

Retail Partners:

Email: info@ISTWESTGROUP.com

Would you like to join ISTWEST GROUP as a retail partner? Please e-mail retail@ISTWESTGROUP.com with details including a website address if you have one.

Buying:

Please note that ISTWEST GROUP operates as a marketplace for independent boutiques. We do not have a buying department and we do not buy stock directly from brands.

ISTWEST GROUP UK Ltd 4th Floor, The Bower, 211 Old Street London, EC1V 9NR

Email us

Top of Form

Simply complete the form and click ‘send’ to submit an enquiry:

Bottom of Form

(Filling the blank with all personal info about customer)